Terms and Conditions

Wrexent : Terms and Conditions

 

Use of our Website:

 

  1. Acceptance of Terms

 

By accessing and using the Wrexent store website, you agree to be bound by these terms and conditions which may update from time to time. If you do not agree with any part of these terms, please do not use our website.

We reserve the right to review and withdraw or amend the services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

 

 Services:

 

Wrexent.com is an online print on demand store. Wrexent shall design and process a customer order after the customer’s confirmation.

 

 Our Contract:

 

After placing an order, you shall receive a confirmation email and a confirmation call for order shipping and order confirmation.

 

  1. Product Information

 

2.1. Product Descriptions: We strive to provide accurate product descriptions and images. However, we do not guarantee the accuracy, completeness, or reliability of any product information on our website.

 

2.2. Colors and Sizing: Colors and sizes of products may vary slightly due to differences in monitor settings and manufacturing processes.

 

2.3. Availability of Products: All orders are subject to the availability of products. In the event of difficulties or stock depletion, we reserve the right to offer substitute products of equal quality. If you prefer not to proceed with the substitute products, we will promptly reimburse any payment you may have made for the unavailable items. We strive to keep our inventory accurate, but occasionally, unforeseen demand may lead to stock shortages. We appreciate your understanding and assure you of our commitment to providing a satisfactory shopping experience.

 

 

 

 

 

 

 

  1. Orders and Payment

 

3.1. Order Placement: Customers can place orders through our website. Orders are subject to acceptance and availability.

 

3.2. Payment: All payments are processed securely through [Payment Gateway]. We do not store your payment information.

 

3.3. Refusal to Process an Order:

 

While our commitment is to process all orders whenever possible, there may be exceptional circumstances that compel us to decline processing an order after dispatching the Order Confirmation. We retain the right to take such action at any given time. This includes the right to remove any product from this website or to alter or remove any material or content from it.

 

We are not liable to you or any third party for the removal or modification of any product, material, or content from our website, or for the decision not to process an order subsequent to the issuance of the Order Confirmation. We strive to provide transparency in our operations and appreciate your understanding in such instances.

 

3.4.

Pricing Accuracy:

 

While we diligently strive to ensure the accuracy of prices displayed on the website, errors may occasionally arise. In the event of identifying an error in the price of any ordered products, we will promptly notify you. You will then have the option to confirm your order at the accurate price or choose to cancel it. If we are unable to reach you, the order will be deemed canceled, and a full refund of all amounts paid will be processed.

 

It's important to note that we are not obligated to fulfill any order at an incorrectly lower price (even after sending the Shipping Confirmation) if the pricing error is apparent and could have reasonably been recognized by you as inaccurate.

 

The prices listed on the website do not include Goods and Service Tax (GST), duties, cesses, or delivery charges. Please be aware that prices are subject to change at any given time. We appreciate your understanding and cooperation in these matters.

 

 

 

 

  1. Shipping and Delivery

 

4.1. Shipping Times: Estimated shipping times are provided during the ordering process. Delays may occur due to factors beyond our control. Expanding upon the stipulation concerning product availability and exceptional circumstances, we endeavor to dispatch orders comprising Product(s) on or before the specified date in the Delivery confirmation. In cases where no specific delivery date is indicated, we aim to fulfill the order within an estimated timeframe, typically not exceeding 30 days from the date of Order confirmation.

 

4.2. Delivery: Wrexent is not responsible for lost, stolen, or damaged packages during transit. Customers are advised to contact the shipping carrier for assistance. Delays may occur due to unforeseen circumstances or the geographical location of the delivery zone. In the context of these Terms, the term "delivery" is considered complete, or the order is deemed "delivered," the moment either you or a third party designated by you takes physical possession of the goods. This is evidenced by the acknowledgment of receipt at the delivery address specified by you. We appreciate your understanding in instances where circumstances beyond our control may impact the delivery timeline.

 

 

 

Return and Exchange Policy:

 

Return Window:

You are entitled to a 15-day period from the date of delivery by the delivery executive to initiate a return for orders placed outside the sale duration.

 

Right of Withdrawal:

If you choose to return goods within the stipulated withdrawal period, you will receive a reimbursement for the amount paid for the products only. Delivery charges will not be refunded. The refunded amount will be credited back to your customer’s store wallet.

 

Damaged, Defective, Missing, or Incorrect Products:

Should you receive a damaged, defective, missing, or incorrect product upon delivery, please contact us within 24 hours at support@wrexent.com for prompt assistance.

 

Exchange Eligibility:

Exchange of a product is contingent upon the availability of stock.

 

Return/Exchange Limit:

Each order is eligible for return or exchange a maximum of two 2 consecutive times.

 

We are committed to ensuring a hassle-free experience for our customers. Should you have any concerns or inquiries, feel free to reach out to our support team at support@wrexent.com. Your satisfaction is our priority.

 

Refunds will be initiated within 7 working days from the date we receive your returned order, subject to passing the quality check. The credited amount will be deposited into your account.


 

Wrexent reserves the right to decline a refund request in the presence of evidence suggesting fraud, refund abuse, or other manipulative behaviors that warrant such action.

 

 

 

  1. Intellectual Property

 

6.1. Copyright: All content on our website, including images, text, and logos, is the property of Wrexent and is protected by copyright laws. Unauthorized use of our intellectual property is prohibited.

 

  1. Privacy Policy

 

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

 

  1. Limitation of Liability

 

Wrexent shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use of or inability to use our products or services.

 

  1. Modifications to Terms

 

Wrexent reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically.

 

  1. Contact Information

 

If you have any questions or concerns about these terms and conditions, please contact us at support@wrexent.com.